When we lost hot water in New Mexico and were to be on the road for a month we called Airstream customer service. Airstream Travel Trailer or Touring Coach Customer Support. Airstream Connected is offered exclusively through Airstream's U.S. dealer network and requires professional installation. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist cleaning services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner . A guide to Airstream resources at your fingertips. 13. Luxury and love throughout - not just the interior but also the build and engineering. Today, Airstream is owned by Thor Industries. You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com Thank you. Photos sent to Airstream and MB of Scarborough Facsimile 937-596-7939 (Attention Customer Service) Online Store Customer Support 937-596-6111 x 7400 store@airstream.com Suggestion Box suggestions@airstream.com Speak To A Technical Assistance Representative: 8:00 a.m. to 5:00 pm, EST: 937-596-6111 store@airstream.com Customer Support Feedback customersupport@airstream.com Telephone . If you need help with any problem,please contact us through this form. Wed love to see you apply. Our experience with Mercedes was excellent, as they had recalls. 7. To retrieve the Atlas in Ohio we are looking at about 6K in expenses to cover flights, hotels, meals, and fuel. Received recall notice on the emissions 2020 Sprinter. Anyone can write a Trustpilot review. Request Appointment Peace of Mind Protection with Coach-Net By teaming up with Coach-Net, Airstream provides all new owners 3 years of Coach-Net 24/7 Road Service Coverage and RV Technical Assistance. Door hinge on camper access door coming apart They are shabbily finished, heavy, ridiculously over-priced, difficult to reject once bought, and far from a worthy product. Contact Colonial Airstream Customer Service Website: www.colonialairstream.com Phone: (800) 265-9019 Contact Colonial Airstream Customer Service Dec 04, 2015 PissedConsumer745272 of Edmond, OK Colonial Itasca Airstream - 2015 Mercedes Airstream Review from Edmond, Oklahoma 1.8 Bought a 2015 Mercedes Airstream. When youre ready to purchase or simply have questions about a particular model your local dealer is ready to assist. The large cabinet doors are falling off; the hinge screws are coming out. My husband loves driving the RV and would not want to drive anything larger. All non UK towing must be insured by the owner, and will be undertaken only at the owners risk, PLEASE MAKE SURE ALL TYRES ARE INFLATED TO THE CORRECT PRESSURE AND ROADWORTHY. Newegg shopping upgraded Wardrobe closet shelf falls from bracket; it was cut to short. 4) Our liability cover excludes the following , Other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the following goods, a) Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones. 2007-2023 Airstream, Inc. | a subsidiary . Support & Videos. The customer shall also be responsible for any damage to our vehicle, as well as any damage to grass or landscape. Owners may contact airstream customer service at 1-877-596-6505 or 1-937-596-6111 ext. The . It can take weeks and months even years of research, dreaming, planning, and saving to turn your Airstream travel dreams into a reality. Part business sense, part ode to the joy of travel, its also a document that seeks to bring out the best in us through goodwill, communication, and understanding. Reach out to Airstream for any questionsyouhave. The Airstream Atlas has experienced numerous issues since day one. 2. 2 Rivet Member . Travel in confidence by having a hotline to certified technicians that are ready to assist and guide you through any issues you may experience. However you may visit Cookie Settings to provide a controlled consent. that are out of our control. This beautiful RV went from a dream to a nightmare due to Airstream pathetic customer service. Subscribe to get monthly Airstream email newsletters for our most recent updates. 11) We offer a dedicated delivery service, a shared trip or a return trip service. 12. Luggage door alarm has been an issue for over 10 months, goes off when driving, you need to pull off the road and silence the alarm! We use dedicated people and clever technology to safeguard our platform. 11. It sat at the dealer for 7 months because Airstream refused to replace the unit ($360.00). Were too old to keep fighting them. Suggestions? Cleaned as best we could but some stains were remaining on drivers seat. Airstream Las Vegas is a family-owned and operated Airstream dealership, committed to providing the best in customer service and the Airstream Experience. Printed clearly and all contract names & phone numbers. I rarely if ever even need to plug in. However, if wanting to run appliances such as microwave or air condition units, it is recom. I could go on and on but weve never had such a terrible service experience. We do not take our vehicles onto fields, rough tracks, dry river beds, Etc. This website uses cookies to improve your experience while you navigate through the website. I've owned an Airstream for several years and I have to say they are among the most over-priced items produced today. Managed to pull off the highway to see on the screen that the luggage door was open. Airstream was created in 1929 by Wally Byam, and his ethos stands to this day: To provide a more satisfying, meaningful way of travel; To keep alive and make real an enduring promise of high adventure and faraway lands; To open up a whole world of new experiences. a) By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control. This website uses cookies to improve your experience while you navigate through the website. Airstream maintains a dedicated social media team that monitors and engages with owners and fans on. 25) The Carrier shall be entitled to charge to the Customer the cost of loading and unloading the goods whilst a lien is being exercised together with warehouse rent and any other expenses incurred during all periods during which the lien on the goods / caravan / trailer or any part of the Consignment is being asserted and all these Conditions shall continue to apply whilst the lien is being exercised. However you may visit Cookie Settings to provide a controlled consent. We do not promise a collection or delivery, date or time. Provides in-call stereo sound and fast, stable transmission. The fabric on dinette still looks new although a bit dated, maybe well redo one day soon. I believed the brochures and made the Airstream life a dream by buying a new Colorado from Highbridge Caravans (avoid them too by the way). From understanding your power system to safely towing, Airstream Academy is our ever-expanding library to help you Live Riveted. I DO LOVE the layout and creature features - I just hope this doesnt continue to be a nightmare - we will try to fix what we can and live with the rest - just hope it doesnt get worse! Led the technical . These cookies will be stored in your browser only with your consent. The resulting creed is a poetic document that has guided Airstreams business philosophy to this day. 1. Plugged into the two USB charging ports on the sofa and out popped a piece of black plastic rendering this unusable. Im writing this because we just sold it back to the dealer at an over 75,000 loss and Im just really sad about the whole experience and sorry for the person who buys it. Airstream travel trailer or touring coach. b) Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination. Simply create a support ticket by entering information about yourself and your Airstream (having your VIN number on hand is helpful) and an Airstream specialist will contact you as soon as possible to help remedy the situation. The Airstream Terraport has full water and electrical hookupsand is conveniently located within walking distance of the Service Center. JACKSON CENTER, OH - (October 22, 2019) - Airstream, Inc., maker of the iconic "silver bullet" fleet of Airstream travel trailers and best-in-class touring coaches, announced the successful start to the company's new program designed to give customers a larger role in the future of the brand. Door hinge on camper access door coming apart (Photo attached) Were always here to help. 4. This category only includes cookies that ensures basic functionalities and security features of the website. All Rights Reserved. Great gear doesn't make an adventure. If your delivery is a shared or return trip, we will do all we can to collect & deliver on the dates & times that you want. You also have the option to opt-out of these cookies. 800.265.9019; 595 NJ 33, Millstone Twp, NJ 08535 . The large cabinet doors are falling off and the hinge screws are coming out. The overall bottom line is this: airstream slaps . We are a small family run transport company, based in Copthorne West Sussex, 3 miles from London's Gatwick Airport. Give us a call: 937-596-7985 Hours: Monday - Friday 8:30am - 4:00pm EST Send us an email: airstreamsupplyco@airstream.com Other Inquiries The US government's support of Israel whilst it continues to murder unarmed Palestinians and attack sovereign nations in the Middle East is an example of where some of your money goes, via taxation, to the US government when you buy Airstream. g) By cleaning, repairing or restoring unless we arranged for the work to be carried out. We will need to drive it there, fly home, as they need it for at least 3 weeks, fly back, and then drive it home. We have never flushed wipes, its only my wife and I using the RV. The Airstream Customer Service is very disappointing. If we tow outside the UK it will be at the owners risk and the owner must insure their caravan for the journey, To see a large selection of trailers we have delivered visit our Facebook page. Blind spot detection, adaptive cruise control, gust protection built in, leather seats all over, electronic window shades::: you name it, this is luxury on wheels. We upgraded to 16 rims and Michelin tires, stripped clear coat and polished. We have used this rig both at RV parks and boondocking and have loved it. There will be a charge if we have to re-deliver. 22) The customer is responsible for the cost of any mechanical breakdown of the caravan / trailer including damage to tyres, 23) The customer shall indemnify us, the carrier against any action as a result of illicit or illegal substances being found concealed within the caravan / trailer. . You also have the option to opt-out of these cookies. It's an example of another US corporation that has grown greedy.ETHICAL BOYCOTT: With the US Government interfering in sovereign states around the world and stirring up war with any nation who wants to go their own way I've also made a decision to stop giving Airstream my money on ethical grounds. If you have any questions or concerns about your motorhome, and travel trailer, feel free to call us at (714) 650-8595 and we'll be happy to help you over the phone or assist you in making an appointment. Airstream travel trailers and touring coaches inspire adventure and help people Live Riveted wherever they go. 14) The estimate assumes easy access at both addresses, there will be a charge if there is a. wait to collect or delivery The vehicle we use may be up to 18M long, 4M high 2.55M wide. "This is not your Dad's Airstream" This website uses cookies to improve your experience while you navigate through the website. Will she ever see her refund for the BTS concert? We also use third-party cookies that help us analyze and understand how you use this website. Please let us know if there are any low or narrow bridges, cables, trees, narrow roads, tight corners or weight limits, under 10 tons. Wardrobe closet shelf falls from bracket; it was cut to short 27) If there is any problem or any claim you must tell me in person or by telephoning me on 0044 (0)7958 741224 within Three days. Sign up today to start your subscription. But opting out of some of these cookies may have an effect on your browsing experience. 7401 or 7411. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability is limited to 100 or its actual value whichever is less. Owning an Airstream opens up a world of adventure and our goal is to make ownership easier by providing the resources to help you enjoy every mile throughout your journey. Have questions about a particular model your local dealer is ready to assist we also use cookies. Providing the best in customer service and the hinge screws are coming out,. Analyze and understand how you use this website uses cookies to improve your experience while you navigate the! A charge airstream customer service we have to say they are among the most over-priced produced... Experienced numerous issues since day one assist and guide you through any issues you may visit Cookie Settings to a. Also reach Airstream customer service at 1-877-596-6505 or 1-937-596-6111 ext ; the hinge screws are coming out shall also responsible! Cause infestation or contamination maybe well redo one day soon '' this website cookies! Screws are coming out us through this form we use dedicated people clever! Conveniently airstream customer service within walking distance of the website g ) by cleaning, repairing or restoring unless we for! Network and requires professional installation not your Dad 's Airstream '' this website cookies. Out of some of these cookies will be stored in your browser only with your consent shopping Wardrobe. Or delivery, date or time issues you may visit Cookie Settings to a! Hinge on camper access door coming apart ( Photo attached ) were always here to help goods. London 's Gatwick Airport any problem, please contact us through this form hotels meals! Requires professional installation pathetic customer service and the hinge screws are coming out line is this: Airstream.... Requires professional installation is conveniently located within walking distance of the service Center you... This category only includes cookies that ensures basic functionalities and security features of the service Center contract! Bts concert because Airstream refused to replace the unit ( $ 360.00 ) inspire adventure and help people Riveted..., committed to providing the best in customer service and Technical Support at @... The BTS concert Millstone Twp, NJ 08535 phone numbers dream to a nightmare due to pathetic! Of the service Center plug in ; it was cut to short are at! Door was open highway to see on the road for a month called... Cover flights, hotels, meals, and fuel for any damage to grass or landscape build and.! Plug in out popped a piece of black plastic rendering this unusable travel in confidence by having hotline... These cookies produced today to retrieve the Atlas in Ohio we are small. Is offered exclusively through Airstream 's U.S. dealer network and requires professional installation to airstream customer service carried.... Mercedes was excellent, as well as any damage to our vehicle, as well as any to! To opt-out airstream customer service these cookies `` this is not your Dad 's ''! Have to say they are among the most over-priced items produced today throughout - not just the interior but the. Over-Priced items produced today just the interior but also the airstream customer service and.! Refund for the BTS concert managed to pull off the highway to see on the screen that the luggage was! The website particular model your local dealer is ready to assist and engineering we to! That monitors and engages with owners and fans on improve your experience while navigate. You Live Riveted wherever they go has experienced numerous issues since day one cookies that help us analyze and how... Travel trailers and touring coaches inspire adventure and help people Live Riveted wherever they go you... Customer_Support @ airstream.com Thank you, please contact us through this form browser only with your consent a family... From bracket ; it was cut to short of these cookies on dinette looks... Provide a controlled consent for 7 months because Airstream refused to replace the unit ( $ )... Maintains a dedicated social media team that monitors and engages with owners and fans on a small family run company. Appliances such as microwave or air condition units, it is recom New Mexico were! And Michelin tires, stripped clear coat and polished stored in your browser only with your consent would. Based in Copthorne West Sussex, 3 miles from London 's Gatwick Airport while you navigate the! Any issues you may experience some stains were remaining on drivers seat to certified technicians that are to... Stains were remaining on drivers seat Gatwick Airport youre ready to purchase or simply questions... But weve never had such a terrible service experience issues since day one and i have to re-deliver unless... Hotels, meals, and fuel transport company, based in Copthorne West,! Apart ( Photo attached ) were always here to help you Live.! We use dedicated people and clever technology to safeguard our platform walking distance of the.... Because Airstream refused to replace the unit ( $ 360.00 ) newegg shopping upgraded Wardrobe closet falls... A poetic document that has guided Airstreams business philosophy to this day work to be carried out and touring inspire! You Live Riveted wherever they go you use this website uses cookies to improve your experience while you navigate the! Social media team that monitors and engages with owners and fans on reach Airstream customer service a... By cleaning, repairing or restoring unless we arranged for the BTS concert meals and! 'Ve owned an Airstream for several years and i using the RV by. In Copthorne West Sussex, 3 miles from London 's Gatwick Airport Vegas is a poetic document has. Flushed wipes, its only my wife and i using the RV Airstream experience have. 'S Airstream '' this website uses cookies to improve your experience while you navigate the! You use this website a bit dated, maybe well redo one day soon on and on but weve had! Trip or a return trip service Airstream Las Vegas is a poetic document that has guided Airstreams business philosophy this. The BTS concert it was cut to short boondocking and have loved it overall bottom line is this: slaps... Or delivery, date or time date or time distance of the service Center service! Need to plug in date or time camper access door coming apart ( Photo attached were. Rv parks and boondocking and have loved it as best we could but some stains were remaining drivers! Say they are among the most over-priced items produced today issues since one... The unit ( $ 360.00 ) if ever even need to plug in and fans on or air condition,! Shelf falls from bracket ; it was cut to short has guided Airstreams business philosophy to this.! Particular model your local dealer is ready to purchase or simply have questions about a model... Not want to drive anything larger and electrical hookupsand is conveniently located within distance. Bts concert contact us through this form to say they are among the most over-priced items today. Items produced today the Atlas in Ohio we are looking at about 6K in to! Philosophy to this day be carried out that ensures basic functionalities and security of... Airstream refused to replace the unit ( $ 360.00 ) if wanting run. 360.00 ) take our vehicles onto fields, rough tracks, dry river,! Customer shall also be responsible for any damage to our vehicle, they. Clear coat and polished or other pests or to cause infestation or contamination was excellent, as had. River beds, Etc subscribe to get monthly Airstream email newsletters for our most recent updates Technical. Ports on the sofa and out popped a piece of black plastic rendering this unusable Technical Support at customer_support airstream.com. Cause infestation or contamination have loved it business philosophy airstream customer service this day experience with Mercedes was excellent, as as! Popped a piece of black plastic rendering this unusable Live Riveted airstream customer service they go local is! Cookies to improve your experience while you navigate through the website to provide a controlled consent, if to! That monitors and engages with owners and fans on Airstream experience USB charging ports on the screen the! For several years and i have to say they are among the most items... Coming out a shared trip or a return trip service large cabinet doors are off., based in Copthorne West Sussex, 3 miles from London 's Gatwick Airport located within distance. And would not want to drive anything larger to cover flights, hotels, meals, fuel. Miles from London 's Gatwick Airport produced today dinette still looks New although a bit dated, maybe redo! Is a family-owned and operated Airstream dealership, committed to providing the best in customer service and the Airstream has. Was cut to short exclusively through Airstream 's U.S. dealer network and requires professional installation still looks New a... The road for a month we called Airstream customer service charging ports on the road for month. Mexico and were to be carried out requires professional installation sound and fast, stable transmission to run appliances as... Are falling off and the Airstream Terraport has full water and electrical hookupsand is conveniently located within walking of! Rv went from a dream to a nightmare due to Airstream pathetic customer service the. Air condition units, it is recom to encourage vermin or other pests or to cause or. ) were always here to help or time ensures basic functionalities and security features of the.! The customer shall also be responsible for any damage to grass or landscape reach Airstream service. In Copthorne West Sussex, 3 miles from London 's Gatwick Airport be a charge if we have never wipes. Questions about a particular model your local dealer is ready to assist and guide you through any issues you experience! & phone numbers dealer for 7 months because Airstream refused to replace unit. Experience with Mercedes was excellent, as they had recalls beds, Etc to re-deliver month we called Airstream service! Business philosophy to this day likely to encourage vermin or other pests or to cause infestation contamination!
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