I can explain it to you but I cant understand it for you. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Weird scam that could easily be hidden by a smart scammer. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". Everytime a buyer files a "not as described" report, the money always went directly back to buyer. eBay authenticity problems ! I wonder if people know about dr scholls. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. View cart for details. Remember to choose the item condition that best matches the condition of your item. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. - edited They are made in more than one factory and with different tooling. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Yes, and no returns as per the **bleep** eBay authenticity guarantee. Proof that the buyer collected the item This program is terrible. It's very annoying. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. eBay's authenticator is Sneaker Con. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. There is no fee for AG at this time. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Tip There is no opt in or opt out option. Both of these are higher up than eBay, and one way or another, you'll get your refund. If a seller loses a chargeback they may be eligible for payment dispute seller protections. I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! I hate Ebay's authenticity guarantee. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Buyers can find estimated delivery information in their Purchase history. What kind of case did you open? Someone sure has dirty freakin' feet! 08:16 PM Ive been seller for 9 years. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Id theyre going to lie, hide the evidence. From found to yours. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. eBay covers all costs of the authentication process for a limited time for sneakers. Expensive lesson. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. Thats insane. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. The seller should put more effort into resolving the issue as should ebay ! If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Purchased on eBay as authentic I made a purchase on ****. Same problem here. This program is terrible. Why can't I see the buyer's shipping address? eBay recently announced Authenticity Guarantee for trading cards. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Multipoint inspection We take fraud and counterfeits seriously. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. Visit our Authenticity Guarantee page for buyers, Authenticity Guarantee is available for all conditions and in all listing formats. Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Something went wrong. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. To maintain that trust, we expect all members to treat each other with respect. Copyright 1995-2023 eBay Inc. All Rights Reserved. What items are eligible for eBay Authenticity Guarantee? If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. You find that special item. The authenticator's address will be provided to the seller in the Order details. Brand X contracted with the cheapest supplier to produce goods. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Open a case with PayPal and/or file chargeback with your bank. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. For more information about buying and selling internationally, please see our policies on International selling and International trading. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Tough judgment call for the authenticator. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Buyer had me ship to a bad address and now wants a refund? We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Authenticity just means the brand name company got a cut of the money. After a while you can call and get that number raised. The problem: Authentic shoes declared non authentic. Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. new authentic pandora american football dangle charm 799530c01. Yes, they are a scam. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . ("free returns" or "buyer pays"). Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. 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