Check the shutter motor connection cable. Remove note from the CDU delivery path.2. If error is persistent, modem may be defective. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. 2. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 2. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check dust in existence CS5 Sensor Guide 5. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. 4. Check cash dispenser driver (CDM SP) version 2. 3. If persistent, it could be a defective modem. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Initialize after Power On/Off4. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Remove dust in CS1A, CS1B Sensor5. Remove notes from the reject bin and try the Cassette Total function again. Remove note from the CDU delivery path. 1. 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. The dispenser and mainboard are programmed with a country code (USA or Canada). Check the status of sensor and its connector. Exchange Cash Dispenser B/D, 1. Initialize3. Check the front of the CDU and the cash tray for blockage. Set serial number. To show that the discordance of write data has happened in write verify. Reset the Check the Reject Analysis, this may help determine the cause. Replace CS13 sensor. 1. Your Benefits; FAQs; Contact Us; Support Center. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Replace cash dispenser PCB2. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Code reported from host processor Verify all programming. Something is detected on CS41AB sensor during dispensing bills. Check the Cash Dispenser received command 2. Code reported by host processor. Complete the contact form below and well follow up right away. Replenish receipt paper.2. Open the vault door. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. CS3B sensor detects note in delivery path before CDU dispenses. Check CS5_1 Sensor Cable2. Check the cassette catcher2. Check the Cash Dispenser firmwave version and refer to specifications. The ATM attempted to do a reversal and could not. Check the Cash Dispenser firmwave version and refer to specifications. Check modem cable 2. Models: 1800CE Check cabling and potential blockages and power cycle ATM. Try the printer reset switch. Check jam in 1 cassette and reload 4. Remove dust in CS13 Sensor 4. 1. Check notes in Reject Box 2. Check vault door switch. Check notes dispensed and rejected 2. Check if communication cable or COM port is not connected. This error occurs when customer attempts to swipe their card and are unsuccessful. 3. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Check bill jam or no note in cassette #1. Check cassette sensor. 1. Bills is remained in CS41AB sensor after dispensing bills. Change Main Motor Encoder Slit Sensor CS8. Remove the remaining notes or foreign objects on the gate 2. CSB sensor detects note in delivery path before CDU dispenses. Phone line connected to ATM will not support Data-communication. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Otherwise the CDU will require repair / replacement. Check the transaction from the host and try again. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. In most cases you may have to remove the printer to locate difficult jams. Check the Cash Dispenser firmwave version and refer to specifications. Check notes dispensed and rejected 2. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Check for notes in the Cash Dispenser. Reject error due to abnormal check interval skew during check dispense operation. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Initialize after executing the CDU Information Set(P) Command4. Check CS3 Sensor BKRT 3. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Initialize after resetting the power 2. Possibly dust or foreign object blocking sensor. Bills is remained in CS41AB sensor after dispensing bills. Upgrade Cash Dispenser Firmware or Re-download3. In line filter may help this. Depending on the model of dispenser there are different causes and possible solutions. 3. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check jam in 1 cassette and reload 4. Check notes in Reject Box 2. For Use with 6000K Keypads only. Double detect module reporting error, check wiring to the module. In line filter may fix this. Reset the password when prompted. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. 2. 1. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Check host. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. 5. Check for any CDU error codes and the number of. Set cassette #2 correctly 2. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Call your attendant. Note: If the modem is defective, this error will most likely occur frequently. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. 3. Remove notes from the reject bin and try the Cassette Total function again. Contact to host and phone company. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Replenish receipt paper in paper charger. Check abrasion of the cassette box pick unit. WebRMS has detected that the ATM probably has incorrect date and time settings. To show that DSR signal was turned to OFF(communication is cut). Contact to technician support team. Check the wiring connections to the solenoid(s). Read the CDU version to check CDU CST note index2. 3. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. 1. 3. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. HOST tried to communicate with IC card without card activation. 2. Set the cassette properly, 1. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Remove note from the CDU delivery path. Verify phone connection. Contact to technician support team. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Otherwise the dispenser may require service. 4. Contact to technician support team. Verify connections to NS4 sensor. 2. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Use an electrical parts contact cleaner to clean the terminals. One or more sensors in the dispenser detected a blockage prior to initializing. Check the notes in cassette #1, 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the replenished amount and replenish 2. Check dust in existence CS5 Sensor Guide5. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 2. Reject error due to check skew during check dispense operation. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Check the transaction from the host and try again. Clear the cash tray of any bills or foreign objects. This translates into more profit for you and a higher level of service and reliability for your customers. Exchange sensor after abnormal operating, 1. Check CS13 sensor (note jam and dust) 2. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! 1. 1. Clear the cash tray of any bills or foreign objects. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Check notes in Reject Box 2. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. 2. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Replenish receipt paper 2. Use a business card or stiff paper to clear jams. Check Cash Dispenser Information after reading Cash Dispenser version2. Usually caused by loss of battery power to the CDU mainboard. ATM Solutions. Clear notes from dispenser. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. Error for the double note detection during separation. Reboot ATM. The specified country/region code is invalid. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Something is detected on CS2 sensor after dispense operation. Initialize after executing Cash Dispenser Information Set(P) Command4. 5. Check notes in Reject Box 2. 1. Initialize after Reset Power 2. Check dust in Main Motor Encoder Slit 4. Try Balance Inquiry. Check the status of sensor and its connector, 1. 1. Remove any notes from path, verify amount of dispensed notes. 1. Bills are remained in CS31AB sensor after dispensing bills. Check power cable connected properly. 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). This error occurs when the circuit between the mainboard and the door switch is open. Check if printer head lever is properly close, 1. Cash quality, condition of the rollers in the cassette can effect this condition. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Clear jammed notes or call your service personnel. Remove jammed paper between printer head and rollers. Remove notes on CS2 sensor 2. , Monday Friday Remove the remaining notes at a sensor in front of the CST 2. Realign check sheets in the check cassette box. The two codes must match. 2. If error occurs when checking CS11B cable operation, replace a sensor. NOTE: Do not use metal objects to clear the jam. 4. 1. Check phone number.). Check communication cable 3. 1. Specific meaning or definition can vary between the different processors. Remove a jammed note on the gate. Follow the master password reset process for the ATM. Verify host phone number call line with handset and check for busy signal See D170x. Remove note from the CDU delivery path. Verify operation of exit gate. Check received command 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). for initializing modem before Modem Dial connecting. ), 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check CS13 sensor (note jam and dust)2. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. 1. Check bill jam or no note in cassette #2. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Loose belts can slip off rollers and block sensors. Check communication cable connected properly. 2. Check wiring connections to the CDU main board. means cassette number. Remove note from the CDU delivery path. 1. Realign notes in the cassette 3. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. 1. 2. . Excessive EMI emissions from outside source (neon sign, freezer). 2. Re-program the ATM. Check command that Cash Dispenser is received 2. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Close the lever of print head completely. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Check the CIU Module Print Head.4. Remove note from the CDU delivery path.2. Clean CS1A and CS13, 1. Check the cassette catcher 2. 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check dust in Main Motor Encoder Slit 4. The planned expiration of PCI PTS v5 is April 20, 2026. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check all wiring connections to CDU mainboard. Check modem and modem cable connection. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check Index of notes 4. Check CS8 Sensor Cable 6. 1. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. MB1000 check condition of the clutch alignment screw. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the status of setting paper 2. Initialize after Reset Power 2. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Remove a jammed note at the position of the CS13 sensor 3. Realign notes in the cassette3. Try clearing the cash tray of notes or foreign objects. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. 1. 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