The field office must then make the decision. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. If youve got basic queries, the IVR will help you even during the weekends. Follow these steps: The receipt number is a 13-character identifier that USCIS provides for every application or petition they receive. An official website of the Secretary of Homeland Security Alejandro N. Mayorkas announced an extension of Temporary Protected Status for Somalia for 18 months, from March 18, 2023, through Sept. 17, 2024, and a redesignation of the country for TPS. Emma is the Virtual Assistant for USCIS. Share sensitive information only on official, secure websites. and can send a secure message from within your. Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. We have many resources to help you achieve your goals. Also, sign up for Case Status Online to: . An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Were here to help. We cannot reply to other questions sent through this form. They cannot personally take calls from every single person. Call the USCIS Contact Centertoll-free at 1-800-375-5283. Eventually you speak with someone who will probably not help lol. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. Press the star (*) key for all other related information. Looking for U.S. government information and services? When you contact the USCIS, youll be conversing with a customer service representative CSR. Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. How to Make Your Communication with the USCIS Contact Center More Effective. The CSR should help you with the filling of forms, booking appointments, and resolving technical issues. A .gov website belongs to an official government organization in the United States. USCIS provides a number for the hearing-impaired as well 800-767-1833. Press other numbers for other languages. On myUSCIS, you will find: Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and Information to help explore your immigration options. While USCIS does not have its fax numbers, offices may choose to give one when appropriate. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. Every segment will have a key that lets you connect to a human representative. An official website of the U.S. Department of Homeland Security. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. You should receive a receipt notice within 30 days after filing at a Service Center or 30 days after filing at a Lockbox. How to Enter Receipt Number in USCIS Customer Service Call? USCIS utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes. An official website of the United States government. Overview How do I ensure that my request will be considered? Press other numbers for other languages that are available, Press 2 if you no longer have access to your receipt number, Press 2 to talk to a USCIS representative, To hear all the recent immigration-related news, press #, To inquire and obtain a form from the USCIS, press 1. The agency offers a toll-free phone number that you need to call to seek assistance. USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. the .gov website. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. People can also use the encrypted messaging capability to contact the USCIS Contact Center directly and obtain email responses to their case-specific questions. View your case history and upcoming case activities, . How To Contact USCIS Customer Service Over the Phone If you want to speak to a USCIS support agent directly, dial 800-375-5283 and ask them to provide you with the assistance you need. Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. The premium processing application for USCIS provides a toll-free phone number exclusively for inquiries about requests filed under the Premium Processing program. You can also contact the local offices or service center. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. Secure .gov websites use HTTPS In some cases, escalate a call to an immigration officer. Many people want to come to the United States to work. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. When Can You Call USCIS to Talk to a Live Person? Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. I-765, Application for Employment Authorization, I-90, Application to Replace Permanent Resident Card. Please call the Contact Center at 800-375-5283 to request an appointment. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Esta tarea administrativa se est demorando ms que en el pasado. What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. Email: E-Verify EmployerAgent@uscis.dhs.gov. If your queries remain unanswered, press the keys as directed. An official website of the U.S. Department of Homeland Security, An official website of the United States government. Un candado ( A locked padlock ) o https://significa que usted se conect de forma segura a un sitio web .gov. [deleted] 2 yr. ago. Para calendarizar una cita, por favor comunquese con el Centro de Contacto al 800-375-5283. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. Dont try to schedule an appointment over the phone. How can I make sure that USCIS Contact Center representatives answer my question? Last Reviewed/Updated: 02/21/2017 Was this page helpful? Also, press two if you want an answer to the question. Press 1 - to call USCIS and get a form. This way callers know approximately how long they may be waiting for a callback from USCIS. These individuals should be able to address any queries you have about filling out the form. Phone: 888-897-7781. Looking for U.S. government information and services? USCIS intenta devolver las llamadas durante el horario laboral normal, pero las llamadas se asignan segn el orden de llegada (en todo el pas) para que el servicio sea puntual. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. I need a biometrics appointment. Official websites use .gov A .gov website belongs to an official government organization in the United States. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. However, the Interactive Voice Response system is open 24/7. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. As a result, you may hear various alternatives when you dial in. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Every section will offer a key that would allow you to connect to a human representative. Accurate_Fee_3237 . Severe hazardous weather can cause our offices to close. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. Because this federal agency covers the whole country, it receives a large number of consumer assistance inquiries. A .gov website belongs to an official government organization in the United States. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. Write down the name of the USCIS representative who answers your call. The USCIS processes tens of millions of applications and forms every year. The offices are small. A .gov website belongs to an official government organization in the United States. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. Immigration into the United States is a lengthy process. Not all services may be available to callers from all areas. Press 3 to inform USCIS about the change of address. Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. Please use this form only for questions about your account password or unlocking your account. The information on this page is out of date. The call will be transferred to a real person if it cant. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. There are certain fixed hours within which you need to call. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. What you'll need. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. Los tiempos de procesamiento varan de una oficina a otra. This administrative task is taking longer than it has in the past. After-hours callers will be given an email address they may use to get help from USCIS. En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. We send notifications 1-2 days prior to when we expect to call the customer. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. Read more on ourImmigration Relief in Unforeseen Circumstancespage. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. For Employees. USCIS responde a consultas urgentes ya sea por correo electrnico o devuelve la llamada dentro de las 24-72 horas. IER is available to answer your questions about immigration-related employment discrimination, including discrimination based on citizenship status, immigration status or national origin in Form I-9 and E-Verify processes. How can I make sure I dont miss a return call? We are available Monday through Friday, from 9 a.m. to 8p.m. Eastern time, except when the federal government is closed. Call volume is heaviest on Mondays and tends to get lighter throughout the week. USCIS hace dos intentos para comunicarse con los clientes. They can also gather data on outstanding and resolved cases and information on in-office appointments. If you want the answer to the question, press 2 as well. Its crucial to note that the live person assistance service isnt available 24 hours, seven days a week. A lock ( El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. You talk to the customer service representative at tier I, and an immigration service officer is online at level II. Therefore, they have this system in place. Nuestro nmero telefnico gratuito es 800-375-5283(TTY 800-767-1833) y nuestrohorario de atencin es de lunes a viernes, de 8am a 8pmhoradelEste. Review our. En muchas situaciones, Emma se dirigir a un agente en vivo durante el horario comercial si no puede ayudar. Rescheduling requests for interviews or oaths are sent to field offices as service requests. Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'helpingdesi_com-box-4','ezslot_6',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. 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