Seems like they make it obvious to lie. Nothing but lies and total misinformation from them. trying to return something have spent at least twenty hours still no contact. A week and a half. waste of time and money. Back in September I ordered seat covers from my Honda Pilot EX. I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. Never again will I order anything from this place. I would give less than 1 star if possible. Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! Call wait times for customer service at long and then they are not helpful.disrespectful at best. Secondly they only sent half of the product I paid for. Dust in bearings = part failure NO! THE 24 HOUR WINDOW FOR DELIVERY WAS A FALSE ONE. Location of This Business. There are enough complaints that they need to be SUED. Is this the 80s? Wheels had to be built and would take weeks to receive. During all that, we discovered CARID had also sent the wrong lugs. I received the wheels about a month after ordering. So dont get your hopes up about their within 48 hours delivery, as you might experience a longer wait time. Their customer service lady lied to me and said they would send call tags to pick up the product then I never heard from them. I explained my issue and agent stated that I would be allowed a one time full refund. No management on staff. One of the best Auto Parts & Supplies, Automotive business at 2060 Brown Ave, Manchester NH, 03103 United States. I even took photos showing how it didnt fit. Industry. Add to List. and I needed to decide whether or not I wanted to wait again or choose a new item. Their live chat disconnected me 3 times. I called to see about returning it and the process is a hassle. (Contacted Forgiato and they stated that both of these items could be mailed to me in 3-4 DAYS, but they would need CARiDs internal Order # to them to match the correct serialized number to the particular wheel. They list items in stock which arent. First Product ordered is still under warranty but they refuse to honor the manufacturer warranty claiming product wasnt sent, however I was never properly described the process and rules. Muriel did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. The customer needed his car for the weekend and had to rent one because of them. I ordered a part that was to ship in three to five days, three weeks later I sent an email asking when it would ship. Because if they arent good luck to you. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems.CARiD ranks 20th among Auto Parts sites. Thats where everything started to go wrong. I contacted the company immediately and now August 24th 2021 and three people later they are not willing to accept or fix the mistake they made. LIES, LIES, LIES ALL FOR THE GREED OF MAKING A SALE!!!! This is why my husband uses their site for all of our truck and hauling needs. Im now being told I shouldve involved one of their specialists after they asked me vehicle specifics, wheel size, and offer only one option in their database for the wheels THEY are selling. Say away and buy from another company. They also dont have to deal with my wife who is livid that her Jeep is not done! Why wouldnt I trust them?! He was 100% NOT on my side in tone, or anything really. Basically they lie and tell you anything just to make you think your order is on its way. Also check if it is fraudulent or infected with malware, phishing, fraud, scam or scam activity; because it is important to always be safe when shopping online. During the attempted installation it was found there was no way these would fit, despite their website & customer supports insistence they would fit. Pricing of products and services. This is a 3rd party seller of other companies inventory. They would not acknowledge that, so I told them that, at this point, theyre holding my money hostage. Terrible product and terrible customer service. They charge you shipping even when you spend over 200 dollars. Go Rhino The ultimate style and protection for your truck. No option to expedite. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. And the only answer you will receive is Please wait for 24 to 72 hours for a response and WEEKENDS dont count. the package arrived and was dropped off the same day 4/2. CARiD refused to pay for their mistake. CARiD Shipping scam Cranbury NJ . Caridad said they would send email to vendor requesting motor. Ill be darned, she ended chat again with me immediately!!! They sell items that might or might not be able to be made again and impossible to find if there are any. Go to EBay and look at the recent reviews, you will see, beware. Total Saving Deals. I have been requesting a refund of over $400 for about a month now with no results. I bought a car product from them and after my master mechanic (certified) tried to install it, it did not work. Horrible buisness practices. My first agent was Kathy. horrible experience. Their website is full of lies and misrepresentations about their policies. Working with CARID's customer service was a bit upsetting! They shipped ONE TIRE AT A TIME. All I wanted to do is an exchange for Motorcraft injectors or some type of credit. There is nothing on the website to buy for $25smh After they received WRONG part, they still say it was the same as pic in ad. Said they send never showed up. Ive been selling wheels for 15yrs and that stuff just doesnt happen. Nothing yet will keep escalating over a week later. Purchased $800 worth of wheels and accessories on August 12, 2021. Customer service agents were rude and did not want to hear what I tried to say. They removed it immediately because it was clearly not right for the vehicle. Tries to charge more fees after original order. I ordered rims and tires for a 1995 honda accord on August 3rd 2021. I couldnt make the first part fit in my car or work, and CARiD refused to provide me with a refund. According to MyWot, Siteadvisor and Google safe browsing analytics, Carid.com is a fully trustworthy domain with . I called CARID. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. Then after I provided they said they still would not refund. After reading other peoples reviews, it appears that we share a similar experience. I ordered 4 tires, 3713.518 Nitto Ridge Grappler from CarID. They said wheels were in stock and would ship immediately. ***TIP*** for consumers: Press extension 82 when you call the 1800 number. Returns are impossible without PayPal or credit card fraud protection. Upon opening the box, the seat covers were grey, whereas my already installed front and rear seats were black. But due to a website error, the part was scheduled to be shipped on 12/16. Purchase struts, paid extra for delivery. Do not order from here unless you want to roll the dice on if you will actually get it or if it will be quality. Get the confidence to tackle any trail! Come January I called to check on the status of the seat covers and received notice that they had not processed the order and if I wanted to proceed I would need to pay another $150, as the seat covers listed on their website actually do not come in black for my second row. No problem. When my order does arrive it is only the part that I tried to cancel, which makes me think that someone is just screwing with me. there excuse is the shipping times are just a estimate. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. Then CarID fought it charging me again for the $36.80. He said, you cant tell anything from the video. It truly seemed that he was throwing as many obstacles in the way in order for me to simply capitulate and say, forget it Ill keep the wheels. He went on to say that, you know if those 3 wheels are out of round, you should go by a lotto ticket. I have zero faith that will happen. Is CARiD Legit, Good and Reliable Site for Auto Parts? Ordering was super easy, pricing was good, shipping cost was reasonable. You Lost Me As A Customer! Then the next line of the email they say out of stock. Will never buy from them again. I went the easy route first: Chat. Bad service. Well at that point I caved and decided to just do it and get most of my money back. So I said its ok Ill just refuse the shipping when the package arrives. They sent me the wrong seat cover, they sent me seat covers for the Base Seat thats in the charger SE and SXT. Customer service refused to exchange, and told me Id have to pay for a call tag. Free shipping? It was at that point l I remembered something the mechanic said. Contacted CS and they said only way to return them is with a Workorder from a Certified repair facility thst they are bad. If you want to get screwed, shop at CARiD. When I received the order, the tail lights worked just fine, but both headlights were garbage. Wheels did not fit and was sent lug nuts instead of lug bolts. It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). I placed my order, and my credit card was charged (almost $3200), on 04SEP18. Absolute piece of garbage. My shop charged me $10 per stem installed. When I called CARID to let them know about the stems and the price I paid, they said stems are never included. CARid sells CHEAP after-market Chinese made parts. If you are just finding my channel be sure to subscribe! I spoke with a man named Arturo. I asked about the rest of my shipment and they blamed UPS for a shipping error. Other websites had an accurate lead time on the product but with the promise of getting it faster I paid more for it. First time customer and last time customer. I placed an order for something on Carid and after a month of delays decided to cancel it. Wonder who will be paying for the rental that I now have to put my customers in? Never answer phones. Order from a reputable site or store. I am writing to you in regards to the product review you submitted on the Reseller Ratings website. poor customer service, poor relationships with the manufacturer. They told there was nothing else tht could b done. Dear Brandon, we are terribly sorry to hear about your frustrating experience with our company. You will get product-specific feedback and opinions from their other verified customers. But she insisted I open the package to see whats inside of it. $100 later, I left just as I came. Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. Overall, CARiD is a legit website that started in 2008 with over 11+ years of experience selling 2+ million accessories and auto parts for all types of vehicles. Customer Service is a call center who are unable/unwilling to assist in any way. CarID sent the wrong part. DO NOT BUY FROM CARID.COM! We may earn money from affiliate links to support and feed our families. I purchased an item on July 16th, the next day I received a shipped notification. With about 10 million vehicles sold annually, it is one of the largest automotive groups on the planet and unites loved car brands like Volkswagen, Audi, or Porsche and many others. Carid.com review, check if Carid.com is a scam or legit website, check if Carid.com is safe, read comments and reviews from other users. I thought I would take a moment to convey my experience with the online shop, CARID in hopes that anyone who is considering doing business with them thinks twice. Watch out or theyll scam you. The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange. BOTH UPS AND HIGHWAY PRODUCTS TOLD ME THEY CANT HELP ME Halo system tripped the ECM and Audi does not recognize these as factory assemblys. Website www.carid.com. The rank is based on a 1-100 scale, with 100 being the most reputable. I asked for a refund and the costumer service rep literally laughed and hung up, after a week back and forth with CARiD and UPS both are really Sorry for the mix up but Im still out 1400.00 and no wheels/tires. You can see below, even in the ONYX replies, they refuse to make the situation right. Pete said he could put me on hold for a supervisor; JC and Muriel said the only way to contact a supervisor is for them to call you within 24-48 biz hours. That screwed the shipper and screwed me. All the same, if I might offer an alternative, I've found carid.com to prove most reliable. Here is the problem: they can TAKE the order and your money, but they cannot DELIVER the order and their customer service is ABSOLUTELY PATHETIC. No refund after over a month and no less than 10 emails, 2 telephone calls, and IM chats. 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