Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). I have exactly the same issue as everyone else. If (Edit: If one is wondering how it got to my drivers despite the wrong address, only the city name was preserved but everything else was wrong: Name was spelled wrong, no house number, street was of a non residential area in the middle of multiple stores, postcode was wrong, and county was wrong but thankfully it still ended up in the right city where drivers realized the address made no sense and contacted me directly by phone. I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. We use dedicated people and clever technology to safeguard our platform. Hi T-Dot,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. this, it is no longer possible to cancel the order in our system and you will not see Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. More so, after this bad experience. Poor customer service. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. Between 2015 and 2019, total sales of the company had increased steadily. We offer FREE standard shipping for orders that are $50 or ALL SAINTS DAY 01 NOV Over five weeks later and theres still no sign of my parcel. Discover our collections for Women, Men and Children. Will not be wasting anymore money for the poor quality. Calzedonia Customer Satisfaction Team. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) It's thanks to Louise that I started loving the brand and became a regular costumer. receive my refund within X working days. All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. 16/11/22 email saying been shipped. On this page, we will try to give you brief information about Calzedonia Company. 2023 Resolver Consumer Online Limited. I also tried chatting with them. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Discover our collections for Women, Men and Children. N/A. In this You'll receive a reply as soon as possible. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. Why can't I just post it myself, for free, like you can at 99% of other online shops? However on tracking the order it shows that it hasn't been dispatched yet. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I wont be ordering again! Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. Select a type of request so that we can assist you better. Beware! Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Buy 1 leggings and get 50% off on the second 1. Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. Description. This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. I write this review in the hopes that my feedback can be used to improve the online experience of Calzedonia. Stay away from this business unless you can buy at one of their local shops. I had been shopping from calzedonia for years. 10% off any order with Email Sign Up. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. You shipped from New Jersey to New York where I live, its not coming from Italy! UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. I contacted you about this the 24. LABOUR DAY 01 MAY You have the choice between two Thank you for contacting us.We're very sorry to hear about your experience. Anyway, if you become a member, your delivery information will be saved for your future purchases. All the items I ordered are now gone - terrible customer service. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. DO NOT BUY FROM THIS COMPANY. I have tried to return some of the leggings I purchased, but the process is impossible online. My order from the 28th November has not arrived. Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com Discover our collections for Women, Men and Children. In the meantime discover our social networks The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. They will take your money and not deliver. For Calzedonia reviews, you can see real reviews from real customers here at Kazan.io. We'd love to make this up to you. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. After that, they decided to cancel the order without reason. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. Local Customer Care Number. Weve helped millions of people find a resolution. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. I have tried messaging on facebook and emailing - no response. Calzedonia Customer Satisfaction Team Advertisement JO Jo 1review GB Jan 28, 2021 Order never received. Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this I absolutely dont recommend buying calzedonia giftcards: it's a scam. Please email us at hello@intimissimi.com so we can better assist you with this issue. Wed love to make this up to you. Awful quality, waste of money. For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution. This behaviour is not acceptable and shows how much you don't care. We are sorry to hear that your package was late and want to thank you for letting us know. I am really disappointed and sad. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. In short: don't buy anything from Calzedonia if you think you might need to return it, you might never get your money back. Simple! So, I am thinking to do so.Updating: After a week they solved the problem and cancelled the extra charges, disappearing from my card. Never had this kind of experience with US stores. Now that they don't have what I was looking for with the same offer type. When I asked customer Sevices, they answered after a week. Verification can help ensure real people write reviews about real companies. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. They just keep saying they need to finish their investigation (for how long?!) In this section, I will try to explain how to buy things from Calzedonia. State Name. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. I never got a a response back. Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. Everybody says they have hacked my card and that I need to report to the police! Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. Your experience can help others make better choices. Punjab. After I place my order, when can I expect it to be shipped? Overview. Reputation based on former quality. Orissa. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. UPDATE: It's been 1.5 months and Calzedonia has done nothing. An Calzedonia.com account is already associated with your e-mail address. Not only that but they keep talking over you. Calzedonia Customer Care Support Team. Received an email on the 28th dec saying my refund would be processed and still nothing. !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? SCAM .. Hi, Yelisha, Were sorry to hear about/your experience. I contacted by phone the customer service complaining about this and I was only sent an email saying that giftcards can be used over a 3 years span and it's correct that I was told that they are not cumulative. Hi Anna!Thank you for contacting us.We are sorry for the inconvenience.Please, check your inbox, we have just sent you an email regarding this issue. Will not be wasting anymore money for the poor quality. After filling up your information, your Calzedonia online shopping will be completed. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. since August!!! 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